Please refer to the below listed FAQ that may help clarify your questions. If you’re unable to find what you’re looking for, please use the Contact Us form to write to us. We shall get back to you as soon as possible.
1. Why should a client consider MMindCorp or engage MMindCorp for its services. Which advantages/benefits does MMindCorp provide to its client?
| MMindCorp has several person years of in-depth experience in IT Services, Solutions and Technologies and has very good understanding of the industry it operates in. MMindCorp has capabilities to not only provide solutions to your requirements, but also draw a roadmap for future state, saving you substantial future costs upfront. For more details, please read on the MMindCorp Advantage. When you choose to work with MMindCorp as your IT partner, you not only get your goals accomplished, but you also find a cohort who will work with you, hand in hand, on your existing and future challenges. |
2. How to avail of MMindCorp's Services?
| You may either use Contact Us form to write to us or feel free to call us directly on one of the below listed numbers. We are available 24 x 7 to receive your queries and respond to you. We have a policy to not disclose any client related matters/discussions with anyone except with the permission of the client.
+1 612.605.6786 (US) or +91 99205 99740 (India) or write to us using the Contact Us form. |
3. Where does the project work/operations get executed? Does MMindCorp work only during India work hours/time zone?
| MMindCorp works in a well established and time-tested hybrid model i.e., we are available to work the same timezone as your office working hours. We are also available to work during your non-office hours. Our value proposition is NOT off-shoring, but to ensure Full time Coverage & Cost effective efficiency. We are available to work any time zone and can provide 24 x 7 support/project execution – defined strictly by your business requirements. |
| MMindCorp uses a mix of well experienced to semi-experienced resources to ensure all business needs are covered. |
| All the work gets executed from Data secure and physically regulated MMindCorp office in Mumbai, India unless a client specifically requests and have us work at clients’/partners’ office in India or US. |
4. Since the work involves database and most importantly, data, how secure of a work environment can a client expect from MMindCorp?
| MMindCorp has executed multiple database and data security projects and gives utmost important to the security of data and its client business privacy. MMindCorp employes a mix of multiple methods/processes (both IT and physical) to ensure the data/databases remains secure. MMindCorp has physical security of its offices to ensure no outsider can have access to its office and any of its servers/network. Additionally, the MMindCorp network is secured behind a firewall. MMindCorp uses client VPN based access to ensure connections to the client networks can happen only via authorized laptops/userID’s. Additionally, many clients have their own monitoring software installed on our laptops/machines that ensures auditing and security standards are met and adhered to. |
| There are also database security and audit measures that MMindCorp suggests and recommends to ensure all clients can feel safety for their data and databases, especially with high privilege unauthorized access, to which we provide solutions towards. |
| MMindCorp employs the same technology and process mix used by all top IT companies to ensure safety of data and peace of mind for all its clients. |
5. How can MMindCorp conduct business with US while it is based in India?
| MMindCorp has all legal and business setups and formalities in place to conduct business with any US based client. This includes business insurance, contracts, financials, accounting and legal formalities. MMindCorp also facilitates signing/endorsements of NDAs, Contracts, Agreements, etc. digitally using the prevalent e-sign/UETA Digital Signature compliant regulations, so you’d won’t have any anxiety over shipping documents back and forth via Couriers! If you’d like to know more, please feel free to call us at +1 612.605.6786 or +91 99205 99740 or write to us using Contact Us form. |
6. What size of the project or engagement is MMindCorp capable of? Has MMindCorp executed large to very large and complex engagements/projects?
| MMindCorp has executed multiple projects for a large US based client. The team has vast experience in managing large to very large engagements – to the tune of 1500+ databases in Managed Services model. The size of the databases varied from few GB’s to 14+ TB. The complexity of projects included managing multiple sizes and varieties of the infrastructure and servers including multiple OS’s: Linux, AIX, HP-UX, Solaris. MMindCorp has architected scalable and highly available solutions in the areas of e-commerce or other business areas. |
| MMindCorp has wide experience in managing all aspects of the databases including complex Architectures, Flash Cache, Clustered and distributed databases, Backups, Recoveries, High Availablility, Parallelism, Disaster Recovery, Compression, Performance Analysis and Tuning, Tiered Storage, Data Partitioning, Data Replication, Automated monitoring and resolution, etc. |
| MMindCorp provides expertise in architecture, Physical/Core and Logical DBA/database functions and can help ease your challenges. MMindCorp has conceptualized and developed an engine to convert intangible ideas into usable Technology solutions and provides technology, business and Management Consulting. |
7. What about Service Level Agreements (SLA's)? Does MMindCorp follow client SLA's?
| MMindCorp has found a sweet spot in following industry standard SLA’s for all database infrastructure supported in Managed Services model when client SLA’s are not defined. However, if there are specific client defined SLA’s, MMindCorp is open to review them and follow the best practices. MMindCorp offers milestone/deliverables based project and timeline estimations and tracks project activities to ensure there is no slippage in times or budget. |
8. Does MMindCorp provide reporting and analysis of all the work tasks and statuses?
| MMindCorp has a canned set of reports and analytics that it provides to its client on a periodic basis (daily, weekly, monthly, quarterly) that enables the client to measure the success of the engagement and recommend pointers for improvements and efficiency. MMindCorp tracks all tasks, sub-tasks and deliverables using a Project Management System, so it becomes easy to find bottlenecks and improve efficiency in the long term! |
9. Does MMindCorp use a ticketing system or a repository to keep track of issues and resolutions?
| MMindCorp has matured and learnt from its experiences and has been diligent in developing and maintaining its own Issue Tracking, Ticketing system and repository of all the infrastructure components it works upon, including the resolutions to the issues. Additionally, few clients require MMindCorp to use their own ticketing systems and repositories. MMindCorp ensures timely resolutions of issues by following proper documentation and industry standard ITIL processes. |
10. Does MMindCorp work with third-party IT service providers or MMindCorp works only with direct clients?
| MMindCorp believes in using its experiences and expertise to ensure that benefits are accrued by any firm, be it third party or direct client! MMindCorp however chooses working with third party clients carefully to ensure that the value of the work done is perceived in the right spirit by everyone involved and nothing is lost in translation! Please Contact Us if you wish to explore this in detail and understand the rules for engaging us. |
If you have a question that is not listed in the above FAQ, please take a couple of minutes and write to us using the Contact Us form or you may call us directly at +1 201.884.4234 or +91 99205 99740. We shall be glad to assist you and will be in touch with you as soon as possible.
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